TERMS AND CONDITIONS
CANCELLATIONS & RETURNS
Cancellation rights and applicable charges
If any Contract is cancelled by the Customer prior to delivery, the Customer will be liable to pay the Company 30% of the sale price of the Goods to cover expenses incurred and this will be deducted from any deposit or advance payment paid by the Customer. This does not apply in the instance that the item classes as a “special order” or a sofa, in which case the deposit is entirely non-refundable. The Contract cannot be cancelled by the Customer after delivery. The Company may cancel the Contract at any time before it notifies the Customer that the Goods are ready for delivery/collection if it is unable to fulfil the Contract due to any cause beyond its control. In this event, the Company’s only liability is to refund any deposit or advance paid by the Customer.
If your order has been processed but not been delivered, and you wish to cancel it, then please call your local store. Their contact details will be detailed in your Shipment Confirmation email. Alternatively, you can call our Online Team on 0115 911 6786 and they will check with the store.
Cancellation and Return Exceptions
Due to the intimate nature of Beds, these items are exempt from the statutory Consumer Contract Regulations 14 day cooling off when they have been unsealed. Therefore, for reasons of health and hygiene, any Beds, mattresses, or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault or damage. Refusals on the grounds of damage must be reported within 14 days of receipt of the Goods.
Flooring will be cut to fit the customer’s order specifications, so will be not be covered by the Consumer Contract Regulations 14 day cooling off period. We strongly advise using our Free Measure & Estimate service to ensure that your room measurements are as accurate as possible. If you have ordered your flooring recently and your collection/delivery/fitting date has not yet been arranged, we may be able to pause your order processing until after you have been measured by one of our expert team members. This does not affect your statutory rights.
Products considered “special orders” are also exempt from return due to being custom brought in on a per order basis. You will be informed at the time of purchase if the product you are ordering falls under this classification.
There is a collection charge of £30 for Furniture Boulevard to collect Beds or any other Goods, or the Buyer may return the Goods (at the Buyer’s cost), as long as these are unused, to the Customer Returns Department, Furniture Boulevard, 39 Lenton Boulevard, Nottingham NG7 2ET in the original packaging and in the original condition. The collection charge will be deducted from the refund value and the original delivery charge is non-refundable.
Should the Goods not be adequately packaged at the time of collection then they will not be collected, and Furniture Boulevard retain the right to charge a further £30 for "re-collection" to cover costs incurred. The "re-collection" charge will also be deducted from the refund value.
Following collection or return, should the Goods be found to be damaged (not in their original condition), or the original packaging has been disposed of or damaged, and the damage is not the result of our actions or negligence, Furniture Boulevard will deduct a reasonable amount from the refund to cover such damage. (Such amount not to exceed the price of the Goods). Price to be determined by Furniture Boulevard.
Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days, then the Goods must be kept by the customer, as after this time period, Furniture Boulevard will assume the collection service is no longer required. It is the Customer’s obligation to have the Goods ready within this time period.
No refund shall be made until the Goods have been collected/returned and full inspection made as to their condition.
Refunds will be made to the original payment method and can take up to 14 days to process.
Cancelling an Order
If you wish to cancel an order which has not been dispatched, you need contact us by email or telephone immediately. If the item has already been dispatched, then please read and follow our returns policy above. Please note if this is an item that has been custom made or a bespoke order, must be cancelled within 2 days of ordering.
Complaints relating to faulty Goods should be notified in writing and received within 7 days of the fault becoming apparent and should be addressed to Customer Services Department, Furniture Boulevard, 39 Lenton Boulevard, Nottingham NG7 2ET, or by e-mail to firstname.lastname@example.org.
In the rare event that the Goods develop a fault, Furniture Boulevard Ltd retains the right to have the Goods repaired or replaced at Furniture Boulevard’s discretion, and any delivery costs associated with the exchange of faulty Goods will be met by Furniture Boulevard.
Where the Goods are reported as faulty later than seven days after delivery, the Company reserves the right to arrange an independent inspection and if the Goods are found on inspection to not be faulty, or faulty by the result of fair wear and tear, negligence or wilful damage, the Company retains the right to make a reasonable charge to cover the cost of the independent inspection. This charge will be taken from the debit/credit card used to purchase the Goods. The Customer and the Company shall both agree to be bound by the results/findings of the independent inspector.
Courier Damaged Items & Boxes
Boxes or items damaged by couriers, must be reported within 48 hours after delivery. Please email us a description and photos of the defects to email@example.com, once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement item. Please note that we cannot assist with courier damaged products unless the item is signed for as ‘damaged’.
Beds & Large items of Stock
Please note, all beds and large items of stock that are not in the Notingham postcode, will be collection only. You can contact us to arrange a delivery of the item but this will come at an additional cost. PLEASE, contact us before placing the order for Non-Local delivery. You can contact us further at firstname.lastname@example.org.
We offer a fitting service to help set up the item order. This is free for Local Marbel items. For any others there is an additional cost ranging between £25 - £150 (dependent on item and size).
Goods must only be returned once authorised. Goods must be re-packaged as received. They should be re-packaged with reasonable care in order to prevent any further damage in transit back to us. All components and accessories must be returned. You must send photo evidence so we can assess the damage and report this to our suppliers, so the damaged goods can be rectified. If we are required to replace and collect the faulty item, it is your responsibility to be available and hand the package to our courier